TERRA MAYA MISSION STATEMENT

Our commitments

Objective: to become a major player in responsible tourism in Mexico.

Terra Maya is a French-speaking incoming travel agency in Mexico. Locally established since 2006 in Mérida, the capital of Yucatán, we offer high value-added, tailor-made trips.

“We like to think of ourselves as “tailor-made travel specialists in Mexico”, which best defines our business.
Over the years we have become a recognized specialist among tourism professionals in the individual à la carte travel sectors. Our trips are designed for a variety of profiles, including families, couples, small groups of friends and solo travelers.
Whether you’re looking for an itinerant trip by private transport or rental car, around the must-see sites or off the beaten track, our team is at your disposal to help you build the trip that’s right for you. Your trip.”

Adelind Chambrier, Terra Maya General Manager

Building on our experience, our mission is to constantly improve our services through a threefold commitment:

• Innovating for our travelers
• Contribute to a fair and sustainable development of the Mexican territory
• Minimize the negative impacts of our activity

To achieve this triple commitment, our agency is built around fundamental values, which we share with other local agencies around the world that are members of the Terra Group network. This vision of travel is reflected in Terra Group’s 4 core values:

• Ethics
• Safety
• Quality
• Transparency

These values have structured the group’s development from its inception to the present day, and they are now complemented by the environmental and sustainable dimension, to which several of the group’s agencies are committed, such as Terra Maya.
Our agency’s aim is to offer authentic, high-quality trips that are totally personalized and that emphasize a relationship of trust with committed service providers. These are selected on the basis of specific criteria, such as size, the experience offered, integration into and preservation of the natural environment, and the positive economic impact on the local community.

These are all essential elements in the development of sustainable tourism and ecotourism, which we see as the model for the travel industry in general. That’s why, through our work, we seek to promote a “virtuous” vision of travel, based among other things on experience, discovery, sharing, encounters and change of scenery. All factors that give a tourist stay a superior dimension.

The stakes are high in Mexico, where the environmental crisis is closely linked to the social crisis. Today, preserving and protecting the environment is unfortunately not a priority of Mexico’s current policy. Nevertheless, our small Franco-Mexican team is well aware of the environmental and social challenges posed by climate change and the impact of tourism.

That’s why, in addition to the commitments we make to our travelers, we also contribute to these issues on our own scale through our internal management. We invite you to discover our daily actions and the events in which we participate in our internal charter, soon to be published on our website.

Since the beginning of 2024, to mark our bond of trust and transparency between you, travelers, and Terra Maya, we have embarked on the process of certification to the Travel Life label, a sign of recognition for our goal of becoming a major player in responsible tourism in Mexico!

To follow our progress, you will soon be able to consult our CSR action plan.

“We do not inherit the earth from our parents, we borrow it from our children.”
Antoine de Saint-Exupéry